GAME NATION POLICIES

Gaming in our venues is intended to be a fun and enjoyable leisure experience. We aim to ensure our customers are protected from the harms associated with problem gambling. We employ a range of measures to prevent our customers suffering from gabling related harms and provide signposts to the best sources of help.

Following some of the tips below can help you to gamble safely:
• You’re buying fun and entertainment, not investing money
• You should only spend money you can afford to lose
• Before you play, set some limits on money or time
• Don’t let gambling become a priority in your life
• Don’t let gambling become a priority in your life
• Playing within your means is likely to be fun and exciting
• Don’t gamble when you’re upset or looking to escape from pressure

If you think you or someone you know is affected by gambling, please visit gamcare.org.uk, the UK’s national provider of free information, advice and support for anyone affected by problem gambling.

These Terms and Conditions (the “Generic Terms”) apply to all gaming transactions entered into on any Game Nation premises (the “Premises”) except for Promotions which are covered by separate terms and conditions available on the premises.

Any gaming transactions entered into on the Premises shall be between the customer taking part in the particular transaction (the “Customer”) and Game Nation (City Gaming Limited or Family Leisure Holdings Limited or Whittaker Arcaders Limited- together the ‘Companies’).  The name of the specific company operating each venue will be clearly indicated on the Adult Gaming Centre Premises Licence displayed at each Premises.

In these General Terms, the terms/conditions/rules displayed on the particular gaming machine are referred to as the “Specific Terms”.

Customers are strongly advised to read the Specific Terms. By entering into any gaming transaction by use of the particular gaming machine, the Customer shall be deemed to have read and accepted the Specific Terms applying.  Minimum and maximum stakes and maximum prizes/wins are those displayed on the gaming machine in the Specific Terms.

Members of staff have no authority to vary or amend the General Terms or the Specific Terms and any assistance or advice offered by them in relation to any gaming transaction shall be without prejudice to that position.

If you have a complaint about the outcome of a gambling transaction or the gambling service at one of our Premises, please speak to a member of staff who will try to resolve your complaint or if appropriate, escalate it to a member of our management team.

If you prefer, you can write to us at the Premises or email or write to us at our registered office address below. In each case, we will provide you with a copy of our complaints and disputes procedures. We will follow those procedures and will fully investigate your complaint.

When our investigation is complete, we will tell you the outcome of our investigation. If you are not satisfied with the outcome, you will have the option to take your complaint to our alternative dispute resolution service provider CEDR (Centre for Effective Dispute Resolution).